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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Welcome to the road less traveled, where the rubber meets financial prudence. Truck driving in Australia is not just about long miles but also about ensuring financial stability amidst life's crossroads. As a truck driver, taking the wheel of your financial future is crucial, and that's what we'll navigate in this article. - read more
Embarking on the journey of acquiring a commercial vehicle is a significant decision for any business. Securing a loan with a low-interest rate is not just a matter of luck; it involves meticulous planning and a thorough understanding of the lending landscape. This opening section sets the scene for our deep dive into navigating the commercial vehicle loan process with an eye toward minimizing costs and maximizing value. - read more
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In the journey to secure a commercial vehicle loan, preparation is key. Just as a vehicle needs to be in perfect condition to hit the road, your loan application requires meticulous attention to detail to ensure a green light from lenders. This article embarks on the essential journey of understanding the critical checkpoints before applying for a commercial vehicle loan. We navigate through the path of prerequisites that pave the way for a seamless approval process. - read more
Finding the right financing for a commercial vehicle in Australia can be a critical step for businesses and individuals alike. Whether it's for a single van or an entire fleet of trucks, understanding the intricacies of commercial vehicle loans is key to securing a deal that aligns with your financial goals. One factor that stands out in determining your loan terms is the credit score—a numerical representation of your creditworthiness. - read more
The Reserve Bank of Australia (RBA) has announced an increase in the national cash rate by 0.25 percentage points, bringing it to 4.35%. This marks the third consecutive rate rise this year, returning interest rates to levels last seen in February 2025 before the RBA's rate-cutting cycle began. - read more
Recent analyses indicate that the expansion of the Home Guarantee Scheme, introduced in October 2025, may be inadvertently contributing to rising prices in the lower segment of the housing market. The scheme, designed to assist first-time buyers by allowing them to purchase homes with a minimal deposit, has significantly increased demand for entry-level properties. - read more
The Coalition's recent proposal to restrict access to the Australian Government's 5% Deposit Scheme exclusively to Australian citizens has ignited a contentious debate among policymakers, economists, and multicultural organizations. The scheme, which allows first-time home buyers to purchase a property with a minimal deposit, has been accessible to permanent residents since 2023, with approximately 50,000 non-citizens benefiting from it to date. - read more
The Federal Court has imposed a $7 million fine on Cigno Australia and BSF Solutions for operating an illegal payday lending scheme that contravened Australian credit laws. Each company received a $3 million penalty, while their respective directors, Mark Swanepoel and Brenton Harrison, were fined $500,000 each. - read more
OnDeck, a prominent non-bank lender, has announced an increase in the maximum loan amount for its Lightning Loan product, raising the cap from $175,000 to $200,000. This enhancement is designed to meet the growing demand from small and medium-sized enterprises (SMEs) seeking swift access to capital. - read more
