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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Expanding your truck fleet is a critical step in driving business growth. For many small businesses, increasing the number of commercial vehicles means accessing new markets, delivering goods more efficiently, and ultimately, boosting profitability. In the competitive Australian market, staying ahead requires not just maintaining but expanding your transport capabilities. - read more
The commercial vehicle market in Australia is a cornerstone of the transportation and logistics industries, with trucks playing an indispensable role. Whether for long-haul deliveries across the vast distances of the continent or for urban distribution, trucks are critical assets for businesses and entrepreneurs alike. This significance makes it essential for commercial vehicle buyers to understand the dynamics of truck resale values in Australia. - read more
Securing finance for any significant purchase can be a challenge, especially when it comes to acquiring a truck for business purposes. Coupled with a less-than-perfect credit score, this task can seem daunting for many Australians. The ripple effects of financial constraints can impede business operations, affecting the lifeline of commercial ventures that rely on transportation. - read more
Small businesses that require regular transportation of goods may find it essential to purchase a truck. However, this acquisition can become a significant investment that requires careful consideration before making a decision. The two options available are buying or leasing a truck. In this article, we will explore the pros and cons of each option to help you make an informed choice. - read more
Finding the right financing for a commercial vehicle in Australia can be a critical step for businesses and individuals alike. Whether it's for a single van or an entire fleet of trucks, understanding the intricacies of commercial vehicle loans is key to securing a deal that aligns with your financial goals. One factor that stands out in determining your loan terms is the credit score—a numerical representation of your creditworthiness. - read more
In June 2025, Australian business lending experienced a notable increase, with loans to non-financial businesses reaching $1.14 trillion, marking a 9.2% year-on-year growth. This expansion significantly outpaced the 5.6% growth observed in housing loans, which totaled $2.34 trillion during the same period. The data, released by the Australian Prudential Regulation Authority (APRA), highlights a renewed appetite for corporate borrowing and investment. - read more
In July 2025, Australia's top 10 authorised deposit-taking institutions (ADIs) reported a combined business loan book of $925 billion. Notably, Japanese banking giants Sumitomo Mitsui Banking Corporation (SMBC) and Mitsubishi UFJ Financial Group (MUFG) emerged as significant contributors to this growth, outpacing traditional Australian lenders in percentage growth rates. - read more
In November 2025, the Australian Financial Complaints Authority (AFCA) issued a cautionary statement to small businesses regarding the risks associated with engaging unregulated lenders. This warning comes in response to a notable increase in complaints that AFCA cannot address due to the lenders' non-membership status. - read more
The Australian caravan industry is experiencing a period of significant upheaval, with several manufacturers collapsing in recent years. The most recent and notable among these is the luxury caravan manufacturer Zone RV, which entered voluntary administration in December 2025, leaving creditors owed approximately $40 million. - read more
In the wake of luxury caravan manufacturer Zone RV's collapse, authorities have launched an investigation into fraud allegations against the company's director, David Biggar. The Sunshine Coast-based company entered voluntary administration in December 2025, owing creditors approximately $42 million. - read more
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Knowledgebase
Mutual Fund: An investment vehicle made up of a pool of funds collected from many investors for the purpose of investing in securities such as stocks, bonds, money market instruments, and other assets.
