AFCA Leverages Enhanced Standards to Minimize Advice Complaints
AFCA Leverages Enhanced Standards to Minimize Advice Complaints
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The Australian Financial Complaints Authority (AFCA) demonstrated significant progress in managing investment and financial advice issues in the past year.
The organization reported closing 4,118 complaints in the sector during the 2024 fiscal year, marking an impressive 82% increase in resolved cases compared to the previous year.
Interestingly, the number of new complaints AFCA received in this sector fell to 3,559, a notable decrease of 26% from the preceding year. According to its annual report, AFCA attributed this decline to the positive impact of rising educational standards and heightened professionalism within the financial advisory industry.
However, challenges persist, particularly concerning the controversial case of Dixon Advisory, which continues to contribute to overall complaints. Without the Dixon Advisory-related grievances, complaints hit an all-time low of 2,709.
Lead Ombudsman for investments and advice, Shail Singh, noted during AFCA's recent member forum that outcomes were not universally favoring complainants. For instance, one claimant involved with Dixon did not suffer harm despite following conflicted advice.
Moreover, Senior Ombudsman Patrick Hartney highlighted, “When compared to what AFCA deemed appropriate advice, the complainant was actually better off with the conflicted advice result.†Hartney explained how cookie-cutter approaches to advice might have variable impacts based on individual circumstances, proving beneficial to some despite being generally suboptimal.
The AFCA annual report further elaborated that nearly half (44%) of the complaints they handled were resolved during the "rules review" phase. This stage, where issues are examined for jurisdictional appropriateness, requires detailed decision-making, explaining the average resolution timeframe of 129 days. Such intricate processes have been partly responsible for protracted case durations.
While complaint volume has decreased, the top issue remains inappropriate advice, which accounted for 706 (20%) of all complaints. Other recurring issues include confusion over the classification of Self-Managed Super Funds (SMSFs) and wholesale client status, often leading to misapplication of financial thresholds, an insight noted by Sidoti, the Senior Ombudsman.
“It’s pretty clear that actually doesn’t apply in circumstances where advice is given to a trustee to an SMSF,†confirmed Sidoti. Misapplication of these financial thresholds can categorize SMSFs inaccurately, with serious advisories issued for small balance SMSFs lacking diversification.
With market volatility influenced by national political events, the authority has observed complaint trends shifting accordingly. Beyond handling regular disputes, AFCA has now been endorsed by the government to lead an external resolution scheme under the Scams Prevention Framework, a major initiative in the governmental “war on scamsâ€, as stated by Minister Stephen Jones.
The pilot will cover three key sectors: banks, telecommunications, and digital platforms, illustrating an expansive approach to scam management involving interconnected industries.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
Fresh Domain analysis has put a useful reality check around Australia’s housing downturn: cheaper advertised prices do not automatically make a first home easier to afford. The 5 November 2026 analysis found combined capital city house prices had fallen by about $81,000, or 6.2 per cent, from their peak, yet estimated monthly mortgage repayments were only about $10 lower. - read more
Australian first-home buyers have a fresh repayment hurdle to factor into their planning, with major banks moving to lift variable mortgage rates after the Reserve Bank of Australia raised the cash rate target to 4.85 per cent in early November. The change does not mean every buyer will face the same outcome, but it does make one point clear: a lower property price is only useful if the loan remains affordable under current and tested repayment settings. - read more
The 64th Melbourne Boat Show has given Australia’s boating market another useful demand signal, with organisers reporting more than 42,000 visitors at Docklands from 15 to 18 October 2026. The result was stronger than last year’s reported 39,000 attendance and came after four days of favourable weather, free entry and a waterfront layout spanning more than a kilometre of marina and land-based displays. - read more
A new Australian freight alliance, FLEETLEAP, has been launched to help truck operators make more informed decisions about fuel efficiency, emissions reduction and electric truck investment. Announced at the NatRoad National Conference on the Gold Coast on 6 November 2026, the project brings together transport associations, energy specialists, insurers and technology providers at a time when operating costs and technology choices are putting extra pressure on fleet planning. - read more
The Reserve Bank of Australia’s 3 November 2026 decision to lift the cash rate target by 25 basis points to 4.85 per cent has put borrowing costs back at the centre of small business planning. For Australian SMEs, the practical issue is not only whether rates rise on an existing facility, but whether budgets, pricing, stock decisions and expansion plans still work under a higher interest-rate path. - read more
Getting the right truck loan can be essential for business owners who rely on commercial vehicles. These loans cover a variety of commercial vehicle types and are crucial for ensuring your business operations run smoothly. Truck loans, specifically, provide the necessary finances to purchase trucks, which are indispensable in industries like logistics and delivery services across Australia. - read more
Financing a business truck can affect cash flow, tax deductions, GST credits and depreciation claims. This guide explains key Australian concepts to discuss with your accountant before choosing a truck finance structure. - read more
Buying a used truck can be a practical way to expand or start a transport operation, but finance-related checks are essential before you commit. This guide explains PPSR searches, outstanding finance, private sale documents, lender valuation requirements, insurance and settlement steps for Australian buyers. - read more
Buying a truck is a major investment, whether it's for personal use or business purposes. With the plethora of options available in the Australian market, it's important to consider various factors before making a purchase. Your specific needs, budget, lifestyle, and work requirements should be taken into account before making a decision to ensure the truck you buy fits your needs. - read more
New businesses, sole traders and self-employed operators may be able to access truck finance in Australia, but lenders usually assess more than the truck itself. This guide explains the common eligibility factors, evidence and preparation steps that can affect a commercial truck loan application. - read more
Knowledgebase
Adjustable-Rate Mortgage (ARM) Cap: A limit on how much the interest rate or the payment can change for an Adjustable-Rate Mortgage.
No comments yet. Be the first to share your thoughts.