Scam Reports Hit New Highs: Are We Doing Enough?

1

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.

"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.

However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.

The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.

Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.

This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.

Published:Thursday, 31st Oct 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Clear

Australia's Marine Industry Surges to $229 Billion Economic Output

05 Dec 2025: Paige Estritori

Australia's marine industry has demonstrated remarkable resilience and growth, achieving an economic output of $229 billion in 2023. This represents a 19% increase compared to two years prior, as reported by the Australian Institute of Marine Science (AIMS). The sector now supports 712,000 full-time equivalent jobs, marking a 52% rise in employment. - read more

Australia and Vanuatu Strengthen Ties with $325 Million Nakamal Agreement

05 Dec 2025: Paige Estritori

In a significant move to bolster regional partnerships, Australia and Vanuatu have signed the Nakamal Agreement, a $325 million bilateral treaty aimed at enhancing economic, security, and cultural cooperation. Named after Vanuatu's traditional communal meeting place, the 'nakamal,' this agreement underscores the deepening ties between the two nations. - read more

Austal Limited Boosts U.S. Shipbuilding with $100 Million EFA Loan

05 Dec 2025: Paige Estritori

Austal Limited, a prominent Australian shipbuilder, has secured a $100 million loan from Export Finance Australia (EFA) to enhance its shipbuilding operations in Mobile, Alabama. This strategic funding is earmarked for the development of the Final Assembly 2 (FA2) project, a significant initiative aimed at increasing Austal's capacity to construct vessels for the U.S. Navy and Coast Guard. - read more

RBA's Interest Rate Reduction: A Boon for Australian SMEs

05 Dec 2025: Paige Estritori

The Reserve Bank of Australia's (RBA) recent decision to reduce the official cash rate by 25 basis points to 3.60% presents a significant opportunity for small and medium-sized enterprises (SMEs) across the nation. This adjustment, aimed at addressing moderating inflation and a tight labour market, is set to lower borrowing costs, thereby facilitating business growth and expansion. - read more

Australian SMEs Embrace Non-Bank Lenders for Flexible Financing

05 Dec 2025: Paige Estritori

In a significant shift within Australia's financial landscape, small and medium-sized enterprises (SMEs) are increasingly opting for non-bank lenders to meet their financing needs. Recent data indicates that demand for non-bank lending among SMEs has reached 55% in 2025, marking a substantial increase from previous years. - read more

Click for more Finance News