Navigating the End of Cheque Usage in Australian Insurance Payments

1

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Proactive measures are underway within insurance circles to usher retail consumers into alternative payment methodologies. Commenting on the evolving landscape, Mr. Hall noted disparities in adaptation timelines among insurers, with 2024 serving as a potential operative target. This adaptation is in anticipation of banks phasing out cheque services starting this year.

The Treasury has expressed cognizance of cheque-based proclivities in insurance practices, a challenge compounded by brokers' exclusive custody of clients' banking details and the necessity of cheques for customer reimbursements.

Confronted with the ceasing of cheque utilities, insurance vendors are considering limited claims settlements to methods like gift cards or digital transfers. Yet, compliance with anti-money laundering laws constrains gift card usage, sparking demands for added settlement versatility during the migratory term, as advised by the ICA.

Challenges germinate in processing particular payments for claims, policy cancellations, and delivering prompt aid to financially-strapped policyholders, a sentiment vocalized by Mr. Hall. Detailed are the conundrums in locating previous customers for rectification payouts, correspondingly more intricate than contact issues in current claims or policy annulments.

Expedited claims handling faces additional pressure where legal procedures like subpoenas and freedom of information requests rely on cheques. The initial phase-out stages could impede crucial information retrieval for claims processing, even in the wake of potential government concessions.

Furthermore, entities such as health care institutions, which predominantly opt for cheque-based payments for workers' compensation claims, necessitate governments to refine public sector cheque practices. Collaborative government synergy is encouraged to cushion this paradigm shift in transaction means.

The ICA forecasts escalated inquiries related to insurance and anticipates a rise in unclaimed funds, indicative of a pivotal need for industry-government harmony in ushering a fluid progression from cheque-based transactions to digital alternatives.

Published:Thursday, 8th Feb 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Clear

RBA's October 2025 Review: Navigating Global Financial Risks

26 Nov 2025: Paige Estritori

The Reserve Bank of Australia (RBA) has released its October 2025 Financial Stability Review, providing a comprehensive assessment of the nation's financial system amidst a backdrop of global uncertainties. The report underscores that while Australia's financial institutions remain robust, external factors pose significant risks that warrant vigilant monitoring. - read more

Leadership Turmoil at Santos: CFO Sherry Duhe Steps Down

26 Nov 2025: Paige Estritori

In a significant development within Australia's energy sector, Santos Limited's Chief Financial Officer (CFO), Sherry Duhe, has resigned after a brief tenure of one year. Duhe's departure is attributed to an 'untenable leadership environment' and irreconcilable differences with CEO Kevin Gallagher, raising questions about the company's internal governance and strategic direction. - read more

October 2025 Employment Surge: Impacts on Interest Rate Expectations

26 Nov 2025: Paige Estritori

Australia's labor market demonstrated remarkable resilience in October 2025, with a net gain of 42,200 jobs, significantly surpassing expectations. This robust growth led to a decline in the unemployment rate from 4.5% to 4.3%, marking a reversal from the previous four-year high. The increase was predominantly driven by the addition of 55,300 full-time positions, indicating a strengthening in job quality and stability. - read more

ASIC's Investigation Highlights Issues in Car Finance Sector

26 Nov 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more

Bank Australia Halts Loans for New Fossil Fuel Cars

26 Nov 2025: Paige Estritori

In a bold move towards environmental sustainability, Bank Australia has ceased offering loans for new petrol, diesel, and hybrid vehicles as of February 2025. This strategic decision aligns with the bank's commitment to achieving net-zero carbon emissions by 2035 and underscores its dedication to promoting environmentally friendly transportation options. - read more

Click for more Finance News