Truck Loans Australia :: News

Share this news item!

Surge in Financial Hardship Violations Within Banking Sector

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The latest reporting from the Banking Code Compliance Committee (BCCC) illuminates a striking rise in violations of financial hardship protocols among banks.

Over the first two quarters of 2023, the banking community has witnessed a near 40 percent increase in non-compliance incidents as per Part 9 of the Banking Code of Practice.

Several troubling incidents have come to light, where banks have not only been remiss in promptly addressing financial hardship requests but also continued with collection activities unchecked, and flouted agreements made to ease customer burdens.

Incidents reflecting the lack of adherence include: a notable bank's delay in addressing inquiries from seven customers-a lapse which cost them over $60,000, a customer's financial liaison being disregarded, culminating in over $10,000 in financial repercussions, and tardy responses to plea for financial hardship aid which dented a customer's credit report and lead to material losses exceeding $5,000.

Digging into the root causes of these compliance failures, the BCCC report identifies human oversights, procedural inadequacies, and technological shortcomings, accounting collectively for a whopping 94 percent of the breaches.

With respect to identifying such breaches, institutions discovered half through frontline monitoring and quality checks. In a notable trend, nearly a third of banks found over half of their infractions through direct customer feedback and complaints.

A closer look at the breaches with the most significant financial ramifications paints a stark picture: one prominent bank's flawed loan repayment setup led to a staggering $12 million of financial implications-while an investigation to ascertain the breadth of the impact is still ongoing; erroneous extra interest levied on home loans due to incomplete offset data, hitting the bank's coffers by $2.3 million and affecting numerous customers; and the wrongful authorizations for peripherals to spend on client accounts post-termination, causing $2.1 million in damages implicating thousands.

Despite these figures, the banking sector is actively engaging in corrective measures and enhancing oversight mechanisms to prevent recurrences and rebuild trust among consumers.

Published:Monday, 26th Feb 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Australian Housing Market Poised for 5% Growth in 2026

26 Jan 2026: Paige Estritori

Australia's residential property market is projected to experience a 5% increase in house prices over the next 12 months. This follows an 8.6% rise in 2025, marking the strongest annual growth since 2021. The anticipated growth is primarily driven by demand outstripping supply, a trend observed across all states and territories. - read more

APRA Introduces Caps on High Debt-to-Income Home Loans

26 Jan 2026: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has announced new measures to cap high debt-to-income (DTI) home loans, effective from February 2026. This decision aims to curb potential risks in the housing market by limiting the proportion of new home loans that exceed a DTI ratio of six times the borrower's income. - read more

NAB Raises Fixed Home Loan Rates in Anticipation of RBA's February Decision

26 Jan 2026: Paige Estritori

In a move that signals potential shifts in the Australian mortgage landscape, the National Australia Bank (NAB) has announced an increase in its fixed home loan rates by up to 0.40 percentage points. This adjustment comes as the banking sector braces for a possible cash rate hike by the Reserve Bank of Australia (RBA) in February 2026. - read more

ANZ Implements Stricter Home Loan Policies for Company Borrowers

25 Jan 2026: Paige Estritori

In a significant policy shift, ANZ Bank has tightened its mortgage lending criteria for company borrowers, effective from 8 January 2026. This move reflects a broader trend among major Australian lenders to recalibrate risk appetites and credit standards in response to evolving economic conditions. - read more

Non-Bank Lenders Intensify Legal Actions as Major Banks Scale Back

25 Jan 2026: Paige Estritori

Recent data reveals a notable increase in court enforcement actions by non-bank lenders, coinciding with a reduction in such activities by major banks. This trend signifies a shift in creditor behavior within Australia's financial sector, with non-bank institutions adopting more assertive measures to recover debts. - read more

Click for more Finance News

Truck Loans Articles

The Most Important Factors to Consider When Buying a Truck

Buying a truck is a major investment, whether it's for personal use or business purposes. With the plethora of options available in the Australian market, it's important to consider various factors before making a purchase. Your specific needs, budget, lifestyle, and work requirements should be taken into account before making a decision to ensure the truck you buy fits your needs. - read more

Maximizing Your Investment: Strategies for Enhancing Truck Resale Value in Australia

The commercial vehicle market in Australia is a cornerstone of the transportation and logistics industries, with trucks playing an indispensable role. Whether for long-haul deliveries across the vast distances of the continent or for urban distribution, trucks are critical assets for businesses and entrepreneurs alike. This significance makes it essential for commercial vehicle buyers to understand the dynamics of truck resale values in Australia. - read more

From Small to Big: Financing Your Truck Expansion in Australia

Expanding your truck fleet is a critical step in driving business growth. For many small businesses, increasing the number of commercial vehicles means accessing new markets, delivering goods more efficiently, and ultimately, boosting profitability. In the competitive Australian market, staying ahead requires not just maintaining but expanding your transport capabilities. - read more

How to Choose the Right Lender for Your Commercial Truck Loan

For many Australian businesses, purchasing a commercial vehicle is a significant investment that often requires financial assistance. Understanding the intricacies of truck financing is crucial, as the right loan can affect your company's bottom line and operational efficiency. With a plethora of lenders offering myriad loan products, choosing the most advantageous deal can be daunting. - read more

How to Get a Truck Loan with Less-Than-Perfect Credit

Securing finance for any significant purchase can be a challenge, especially when it comes to acquiring a truck for business purposes. Coupled with a less-than-perfect credit score, this task can seem daunting for many Australians. The ripple effects of financial constraints can impede business operations, affecting the lifeline of commercial ventures that rely on transportation. - read more

Start Here

Get a free truck loan eligibility assessment and compare truck finance and leasing options without accessing your credit file!!

Knowledgebase

Monetary Policy:
The actions of a central bank or other regulatory authority that determine the size and rate of growth of the money supply.