Truck Loans Australia :: News

Share this news item!

Surge in Financial Hardship Violations Within Banking Sector

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The latest reporting from the Banking Code Compliance Committee (BCCC) illuminates a striking rise in violations of financial hardship protocols among banks.

Over the first two quarters of 2023, the banking community has witnessed a near 40 percent increase in non-compliance incidents as per Part 9 of the Banking Code of Practice.

Several troubling incidents have come to light, where banks have not only been remiss in promptly addressing financial hardship requests but also continued with collection activities unchecked, and flouted agreements made to ease customer burdens.

Incidents reflecting the lack of adherence include: a notable bank's delay in addressing inquiries from seven customers-a lapse which cost them over $60,000, a customer's financial liaison being disregarded, culminating in over $10,000 in financial repercussions, and tardy responses to plea for financial hardship aid which dented a customer's credit report and lead to material losses exceeding $5,000.

Digging into the root causes of these compliance failures, the BCCC report identifies human oversights, procedural inadequacies, and technological shortcomings, accounting collectively for a whopping 94 percent of the breaches.

With respect to identifying such breaches, institutions discovered half through frontline monitoring and quality checks. In a notable trend, nearly a third of banks found over half of their infractions through direct customer feedback and complaints.

A closer look at the breaches with the most significant financial ramifications paints a stark picture: one prominent bank's flawed loan repayment setup led to a staggering $12 million of financial implications-while an investigation to ascertain the breadth of the impact is still ongoing; erroneous extra interest levied on home loans due to incomplete offset data, hitting the bank's coffers by $2.3 million and affecting numerous customers; and the wrongful authorizations for peripherals to spend on client accounts post-termination, causing $2.1 million in damages implicating thousands.

Despite these figures, the banking sector is actively engaging in corrective measures and enhancing oversight mechanisms to prevent recurrences and rebuild trust among consumers.

Published:Monday, 26th Feb 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Isuzu Australia Unveils Dedicated Financial Services for Truck Buyers

08 Jan 2026: Paige Estritori

In a strategic move to bolster its customer support offerings, Isuzu Australia Limited (IAL) has announced the establishment of Isuzu Financial Services Australia (IFSA). This initiative marks the first time the Isuzu Group has founded a leasing company outside Japan, reflecting a significant commitment to the Australian market. - read more

CEFC and Volvo Group's $70 Million Initiative to Boost Electric Truck Adoption

08 Jan 2026: Paige Estritori

The Clean Energy Finance Corporation (CEFC) has partnered with Volvo Group to introduce a $70 million financing package aimed at accelerating the adoption of heavy-duty battery electric trucks (HD BEVs) in Australia. This initiative seeks to address the substantial transport-related emissions by facilitating the transition to cleaner vehicle technologies. - read more

Australian Truck Sales Experience Decline as Market Stabilises in 2025

08 Jan 2026: Paige Estritori

The Australian truck and van market has experienced a notable decline in 2025, with sales figures indicating an 11.8% decrease compared to the previous year. According to the Truck Industry Council (TIC), a total of 33,727 heavy vehicles were sold by the end of September, marking a significant drop from the 38,254 units sold during the same period in 2024. - read more

NAB's New Caravan Loan Options: Personalised Rates and Flexibility

06 Jan 2026: Paige Estritori

National Australia Bank (NAB) has recently unveiled a suite of caravan loan options designed to cater to the diverse needs of Australian adventurers. With personalised interest rates starting from 7.00% per annum, NAB aims to make caravan ownership more accessible and affordable. - read more

RAC WA's Competitive Caravan Loan Rates for Western Australians

06 Jan 2026: Paige Estritori

RAC WA has introduced a range of caravan loan options tailored specifically for Western Australian residents. With fixed interest rates starting at 7.45% per annum and comparison rates from 8.16% per annum, RAC WA aims to make caravan ownership more attainable for its members. - read more

Click for more Finance News

Truck Loans Articles

Essential Financial Safety Nets for Aussie Truck Drivers

Welcome to the road less traveled, where the rubber meets financial prudence. Truck driving in Australia is not just about long miles but also about ensuring financial stability amidst life's crossroads. As a truck driver, taking the wheel of your financial future is crucial, and that's what we'll navigate in this article. - read more

How to Choose the Right Lender for Your Commercial Truck Loan

For many Australian businesses, purchasing a commercial vehicle is a significant investment that often requires financial assistance. Understanding the intricacies of truck financing is crucial, as the right loan can affect your company's bottom line and operational efficiency. With a plethora of lenders offering myriad loan products, choosing the most advantageous deal can be daunting. - read more

Interest Rates, Terms, and Fees: What to Look for in Commercial Vehicle Loans

Choosing the right commercial vehicle loan is a pivotal decision for any business aspiring to expand its transportation capabilities. For many, commercial vehicles are integral to daily operations, and securing the best financial arrangement to acquire these assets can significantly impact the bottom line. - read more

The Top Mistakes to Avoid When Applying for a Truck Loan in Australia

Commercial vehicle loans in Australia are a vital component in the Continuum of the transportation and logistics industry. They provide businesses and individuals with the necessary funds to acquire trucks and other heavy vehicles critical for their operations. Understanding the nuances of these loans is imperative for anyone in the market for a commercial vehicle. - read more

Maximizing Your Investment: Strategies for Enhancing Truck Resale Value in Australia

The commercial vehicle market in Australia is a cornerstone of the transportation and logistics industries, with trucks playing an indispensable role. Whether for long-haul deliveries across the vast distances of the continent or for urban distribution, trucks are critical assets for businesses and entrepreneurs alike. This significance makes it essential for commercial vehicle buyers to understand the dynamics of truck resale values in Australia. - read more

Start Here

Get a free truck loan eligibility assessment and compare truck finance and leasing options without accessing your credit file!!

Knowledgebase

Debt Consolidation:
A means empoyed to renegotiate debt. By combining loans and outstanding bills, a person can consolidate debt with a single financial institution resulting in a single monthly repayment.