Truck Loans Australia

Australia`s leading independent online truck loan resource.

Truck Loans Australia :: News

SHARE

Share this news item!

Surge in Financial Hardship Violations Within Banking Sector

Surge in Financial Hardship Violations Within Banking Sector

Surge in Financial Hardship Violations Within Banking Sector?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The latest reporting from the Banking Code Compliance Committee (BCCC) illuminates a striking rise in violations of financial hardship protocols among banks.

Over the first two quarters of 2023, the banking community has witnessed a near 40 percent increase in non-compliance incidents as per Part 9 of the Banking Code of Practice.

Several troubling incidents have come to light, where banks have not only been remiss in promptly addressing financial hardship requests but also continued with collection activities unchecked, and flouted agreements made to ease customer burdens.

Incidents reflecting the lack of adherence include: a notable bank's delay in addressing inquiries from seven customers-a lapse which cost them over $60,000, a customer's financial liaison being disregarded, culminating in over $10,000 in financial repercussions, and tardy responses to plea for financial hardship aid which dented a customer's credit report and lead to material losses exceeding $5,000.

Digging into the root causes of these compliance failures, the BCCC report identifies human oversights, procedural inadequacies, and technological shortcomings, accounting collectively for a whopping 94 percent of the breaches.

With respect to identifying such breaches, institutions discovered half through frontline monitoring and quality checks. In a notable trend, nearly a third of banks found over half of their infractions through direct customer feedback and complaints.

A closer look at the breaches with the most significant financial ramifications paints a stark picture: one prominent bank's flawed loan repayment setup led to a staggering $12 million of financial implications-while an investigation to ascertain the breadth of the impact is still ongoing; erroneous extra interest levied on home loans due to incomplete offset data, hitting the bank's coffers by $2.3 million and affecting numerous customers; and the wrongful authorizations for peripherals to spend on client accounts post-termination, causing $2.1 million in damages implicating thousands.

Despite these figures, the banking sector is actively engaging in corrective measures and enhancing oversight mechanisms to prevent recurrences and rebuild trust among consumers.

Published:Monday, 26th Feb 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

NAB's New Caravan Loan Options: Personalised Rates and Flexibility

NAB's New Caravan Loan Options: Personalised Rates and Flexibility

06 Jan 2026: Paige Estritori

National Australia Bank (NAB) has recently unveiled a suite of caravan loan options designed to cater to the diverse needs of Australian adventurers. With personalised interest rates starting from 7.00% per annum, NAB aims to make caravan ownership more accessible and affordable. - read more

RAC WA's Competitive Caravan Loan Rates for Western Australians

RAC WA's Competitive Caravan Loan Rates for Western Australians

06 Jan 2026: Paige Estritori

RAC WA has introduced a range of caravan loan options tailored specifically for Western Australian residents. With fixed interest rates starting at 7.45% per annum and comparison rates from 8.16% per annum, RAC WA aims to make caravan ownership more attainable for its members. - read more

ANZ's Personal Loan Options for Caravan Enthusiasts

ANZ's Personal Loan Options for Caravan Enthusiasts

06 Jan 2026: Paige Estritori

ANZ has expanded its personal loan offerings to include financing options for caravan purchases, providing tailored solutions for Australians eager to explore the open road. With interest rates customised based on individual credit scores, ANZ aims to offer competitive rates that reflect each borrower's financial profile. - read more

Markel Insurance Expands into Australian Marine Market with New Leadership

Markel Insurance Expands into Australian Marine Market with New Leadership

06 Jan 2026: Paige Estritori

Markel Insurance has announced the appointment of Tim Wills as Head of Marine for Australia, marking a significant expansion into the country's marine insurance sector. Based in Sydney, Wills will spearhead the introduction of Markel's marine products, starting with marine cargo coverage. This move represents the company's first foray into the Australian market beyond its existing long-tail lines established two years prior. - read more

Pelagic Risk Services Strengthens Partnership with Australian Marinas

Pelagic Risk Services Strengthens Partnership with Australian Marinas

06 Jan 2026: Paige Estritori

Pelagic Risk Services, a specialist marine insurance broker, has announced an increased commitment to the Australian marina industry by upgrading its sponsorship of the Marina Industries Association (MIA) from Silver to Gold. This enhanced partnership underscores Pelagic's dedication to supporting marinas across the nation. - read more

Click for more Finance News

Truck Loans Articles

Maximizing Your Investment: Strategies for Enhancing Truck Resale Value in Australia

Maximizing Your Investment: Strategies for Enhancing Truck Resale Value in Australia

The commercial vehicle market in Australia is a cornerstone of the transportation and logistics industries, with trucks playing an indispensable role. Whether for long-haul deliveries across the vast distances of the continent or for urban distribution, trucks are critical assets for businesses and entrepreneurs alike. This significance makes it essential for commercial vehicle buyers to understand the dynamics of truck resale values in Australia. - read more

Understanding Your Options: A Guide to Commercial Vehicle Loans in Australia

Understanding Your Options: A Guide to Commercial Vehicle Loans in Australia

If you're running a business in Australia, choosing the right commercial vehicle loan can be pivotal to your success. Whether you're a small business owner needing a delivery van or a large company expanding your fleet, understanding your financing options is crucial. - read more

The Ins and Outs of Commercial Truck Loans: A Buyer's Guide in Australia

The Ins and Outs of Commercial Truck Loans: A Buyer's Guide in Australia

Commercial trucks serve as the lifeblood of the Australian economy, providing vital links between industries and markets across the vast landscapes. The importance of these heavy-duty vehicles cannot be overstated, as they are pivotal in ensuring the smooth operation of both urban and rural businesses alike. Engaging in the commercial truck market is a significant investment, and understanding the ins and outs of financing such a purchase is crucial for business success. - read more

5 Tips on Securing Low-Interest Rates for Your Vehicle Purchase

5 Tips on Securing Low-Interest Rates for Your Vehicle Purchase

Embarking on the journey of acquiring a commercial vehicle is a significant decision for any business. Securing a loan with a low-interest rate is not just a matter of luck; it involves meticulous planning and a thorough understanding of the lending landscape. This opening section sets the scene for our deep dive into navigating the commercial vehicle loan process with an eye toward minimizing costs and maximizing value. - read more

The Commercial Buyers Guide to Buying a Used Truck in Australia

The Commercial Buyers Guide to Buying a Used Truck in Australia

With the evolution of the logistics industry and small businesses gaining momentum in Australia, the market for used trucks has witnessed substantial growth in recent years. This surge is a testament to the pivotal role commercial vehicles play in driving the economy forward, keeping supply chains agile and businesses thriving. - read more

Start Here

Get a free truck loan eligibility assessment and compare truck finance and leasing options without accessing your credit file!!

Knowledgebase

Fixed-Rate Mortgage:
A mortgage loan where the interest rate remains the same for the entire term of the loan.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

powered by Financial Services Online | © Copyright Clark Family Pty Ltd - all rights reserved

IMPORTANT: We do not provide financial product advice or credit assistance. We act solely as an introducer and refer enquiries to licensed third-party intermediaries, insurers, and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.