Truck Loans Australia :: News

Share this news item!

Surge in Financial Hardship Violations Within Banking Sector

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The latest reporting from the Banking Code Compliance Committee (BCCC) illuminates a striking rise in violations of financial hardship protocols among banks.

Over the first two quarters of 2023, the banking community has witnessed a near 40 percent increase in non-compliance incidents as per Part 9 of the Banking Code of Practice.

Several troubling incidents have come to light, where banks have not only been remiss in promptly addressing financial hardship requests but also continued with collection activities unchecked, and flouted agreements made to ease customer burdens.

Incidents reflecting the lack of adherence include: a notable bank's delay in addressing inquiries from seven customers-a lapse which cost them over $60,000, a customer's financial liaison being disregarded, culminating in over $10,000 in financial repercussions, and tardy responses to plea for financial hardship aid which dented a customer's credit report and lead to material losses exceeding $5,000.

Digging into the root causes of these compliance failures, the BCCC report identifies human oversights, procedural inadequacies, and technological shortcomings, accounting collectively for a whopping 94 percent of the breaches.

With respect to identifying such breaches, institutions discovered half through frontline monitoring and quality checks. In a notable trend, nearly a third of banks found over half of their infractions through direct customer feedback and complaints.

A closer look at the breaches with the most significant financial ramifications paints a stark picture: one prominent bank's flawed loan repayment setup led to a staggering $12 million of financial implications-while an investigation to ascertain the breadth of the impact is still ongoing; erroneous extra interest levied on home loans due to incomplete offset data, hitting the bank's coffers by $2.3 million and affecting numerous customers; and the wrongful authorizations for peripherals to spend on client accounts post-termination, causing $2.1 million in damages implicating thousands.

Despite these figures, the banking sector is actively engaging in corrective measures and enhancing oversight mechanisms to prevent recurrences and rebuild trust among consumers.

Published:Monday, 26th Feb 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Investor Home Loans Surge Amid Record Borrowing

26 Dec 2025: Paige Estritori

In the third quarter of 2025, Australia's property market witnessed a significant shift as investors accounted for two out of every five home loans. Data from the Australian Bureau of Statistics (ABS) revealed that over 57,000 investors borrowed nearly $40 billion during this period, marking a 17.6% increase from the previous quarter. This surge underscores a growing trend of investor dominance in the housing sector. - read more

First Home Buyer Loan Applications Surge by 39.2% in October

26 Dec 2025: Paige Estritori

October 2025 marked a significant milestone for first-time homebuyers in Australia, with loan applications surging by 39.2%. This remarkable increase is largely attributed to the federal government's expansion of the 5% Deposit Scheme, which has made homeownership more accessible to a broader segment of the population. - read more

Australian Home Prices Experience Sharpest Rise in Over Two Years

26 Dec 2025: Paige Estritori

October 2025 witnessed a significant surge in Australian home prices, with a 1.1% increase-the fastest monthly rise since June 2023. This growth reflects a robust rebound in the housing market, driven by several key factors. - read more

Understanding Queensland's Boost to Buy Scheme for First-Home Buyers

24 Dec 2025: Paige Estritori

In a significant move to support first-home buyers, the Queensland Government has introduced the Boost to Buy scheme, a shared equity initiative designed to make home ownership more attainable. This program offers an equity contribution of up to 30% for new homes and 25% for existing homes, applicable to properties valued up to $1 million. Eligible households with incomes up to $225,000 can benefit from this scheme, which aims to reduce the deposit gap that often hinders first-time buyers. - read more

Rising Debt Levels Among First-Home Buyers Post-Guarantee Scheme Expansion

24 Dec 2025: Paige Estritori

The recent expansion of the First Home Guarantee Scheme has led to a notable increase in borrowing among first-home buyers. Data from Loan Market Group indicates that, following the scheme's October expansion, first-time buyers in New South Wales borrowed an average of $750,250 in October, up from $630,200 in the previous quarter-a 19% increase. Similar trends were observed in South Australia, with average loans rising by $105,000. - read more

Click for more Finance News

Truck Loans Articles

Interest Rates, Terms, and Fees: What to Look for in Commercial Vehicle Loans

Choosing the right commercial vehicle loan is a pivotal decision for any business aspiring to expand its transportation capabilities. For many, commercial vehicles are integral to daily operations, and securing the best financial arrangement to acquire these assets can significantly impact the bottom line. - read more

From Small to Big: Financing Your Truck Expansion in Australia

Expanding your truck fleet is a critical step in driving business growth. For many small businesses, increasing the number of commercial vehicles means accessing new markets, delivering goods more efficiently, and ultimately, boosting profitability. In the competitive Australian market, staying ahead requires not just maintaining but expanding your transport capabilities. - read more

The Ins and Outs of Commercial Truck Loans: A Buyer's Guide in Australia

Commercial trucks serve as the lifeblood of the Australian economy, providing vital links between industries and markets across the vast landscapes. The importance of these heavy-duty vehicles cannot be overstated, as they are pivotal in ensuring the smooth operation of both urban and rural businesses alike. Engaging in the commercial truck market is a significant investment, and understanding the ins and outs of financing such a purchase is crucial for business success. - read more

How to maintain your truck to extend its lifespan in Australian conditions

Maintaining your truck is essential if you want to prolong its lifespan and save money down the road. Australian conditions can put a lot of strain on your vehicle, and neglecting its maintenance can lead to costly breakdowns and repairs. - read more

Why a Pre-Approval Can Give You an Advantage When Buying a Truck

When purchasing a truck, whether for personal use or business, navigating the financial landscape can be daunting. This is where pre-approval comes into play. But what exactly does pre-approval mean in the context of buying a truck? - read more

Start Here

Get a free truck loan eligibility assessment and compare truck finance and leasing options without accessing your credit file!!

Knowledgebase

Mortgage:
A loan in which the borrower (the mortgagor) offers a property and land as security to the lender (the mortgagee) until the loan is repaid. Repayments of the loan are usually made on a monthly basis over a long period of time, typically 25 years.